For Liebherr-Aerospace, the product support means a proximity (wordwide network) and mutual understanding with the operators, the airframers, and the maintenance and repair organizations, leading to durable trust.
The Technical and Material Support are based on dedicated and highly qualified personnel, with 24/7 hotline to respond to AOG.
The technical Field Service representatives visit regularly the operators, on preventive basis. When needed, measures can be implemented, such as, reliability tracking and trend analysis, configuration and modification recommendations.
The access to the Technical Publication on-line, with downloading possibility, and automatic email notification when a new CMM/SB/SIL is released. This Customer e-portal also allows access to Purchase and Repair Order status, and to the AOG contacts.