Organization

Our Support & Services organization has been designed with the three objectives of being at any time close to our customers, highly communicating and finally global.

  • Proximity to customers with a network of Service Centers (SC)(1) and Regional Offices (RO) (2) that allows extensive communication during the day time of our customers.

  • Communication with skilled people, speaking the native language of our customers and using extended IT tools allowing them to communicate with their pairs around the world.
  • Global, with all Services Centers and Regional Offices reporting to a lean operational organization dedicated to ensuring that all parties are permanently focusing on satisfying the customers, and serving as escalation route

(1): A Service Center can provide technical assistance, spare support and repair & overhaul services.

(2): A Regional office can provide sales support and technical assistance.

Organization can be uploaded...